J'S Grocery Mart
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Frequently Asked Questions

About Us

J’S Grocery Mart is one of Peshawar’s leading online grocery delivery service. Our trained shoppers carefully pick the freshest produce from our custom designed warehouse while our riders make sure you get your shopping on the same day if ordered before 10:00 PM.

Here at J”S Grocery Mart, not only do we handpick each item, we also ensure they are delivered to your doorstep quickly and with all the necessary precautions. Everyone from the person who picks the products, to the rider who makes your delivery, is fully invested in giving you the best possible experience.

Ordering through J’S Grocery Mart is as easy as can be:

  • Choose your category/sub-category and products you need
  • Check out the cart with everything you need
  • Our team will pack your order and deliver it at your doorstep

We have a complete range of household items, with more than nine main categories and over ten thousand products. Which include Fruits, Vegetables, Personal Care, Baby Products, Instant Foods, Drinks, Dairy, Home Care and much more.

J’S Grocery Mart is currently operating in majority of the locations in Peshawar. Please check with our team if we deliver at your location. You can reach out us via the live chat option on our app and website

In an attempt to make your experience easy and pleasant, we have made sure to not have any minimum order limit of Rs: 500/ . Meaning, you can order anything from a pack of chips to your monthly groceries, all from the comfort of your home.

We try to keep our inventory updated but in case something you ordered becomes unavailable, our customer experience representative will give you a call with a list of replacements. If you decide to remove the product entirely, adjustments will be made to your order and bill accordingly. In case our agent isn’t able to reach you we will send you the replacement, which you can accept or reject at the time of delivery.

J’S Grocery Mart’s headquarters is situated in Peshawar. The full address is “Near Saddar, Peshawar.”

Delivery

We deliver from 9:00 AM till 9:00 PM, throughout the week. However, our cut off for same-day deliveries is 2:00 PM for Lahore.

Yes, you can schedule your order as per your convenience, we have multiple slots for you to choose from

From the time you place your order, till delivery, your order status will be updated in your app under “My Orders”. Just select your current order and know exactly which phase of the process your order is in.

For Lahore, we charge a small amount of Rs. 79 for deliveries of orders below Rs. 2999. All orders for Rs. 2999 and above have free delivery.

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay our customer experience representative will keep you updated.

We will give you a physical receipt at the time of delivery, as well as, keep a digital track of your transaction history in the “My Orders” tab in your app.

The receipt you get at the time of delivery should only contain charges for the items delivered to you. In case of any price difference due to out of stock items or replacements your bill will be adjusted accordingly. If you still have questions or concerns, you can reach out to our customer experience team through chat or via email.

The final bill should reflect:

  • Order number
  • Fulfilled items
  • Total charged

We are working on expanding our inventory everyday, in case an item you desire is not available on J’S Grocery Mart, please drop us an email at support@jsgrocerymart.com and we will see what can be done to have it added at the earliest. You can also go to menu and choose live chat and talk with one of our customer experience representative to have the suggestion(s) noted.

You can simply click on location address to change your location. Please try and add your accurate location to avoid any delays or inconvenience during delivery.

We do our best to get you your orders in the safest packaging and without any mishaps, but in case you are unhappy with any product received, we have a hassle free return policy for our customers. Simply chat with our Customer Experience Team through the live chat option and they will coordinate with you for a return/replacement.

Note: Returns and replacements are only possible within 24 hours of delivery, please keep the product with you unless asked otherwise.

Shopping

J’S Grocery Mart aims to always provide the freshest produce and groceries at the lowest prices. This includes bringing new promo codes and discounts for the ease of our customers. However, making multiple accounts and/or abuse of promo codes is strictly prohibited. J’S Grocery Mart reserves the rights to block or deactivate the account of any such user.

Cancellation

J’S Grocery Mart provides an easy and hassle free cancellation. You can cancel your order at any time before the order has been dispatched. If you are dissatisfied with any product received, you can return it for a refund or ask for a replacement at the time of delivery.

You can cancel your order by reaching out to us via the chat option on our website or app .

We do our best to get you your orders in the safest packaging and without any mishaps, but in case you are unhappy with any product received, we have a hassle free return policy for our customers. Simply reach out to our Customer Experience Team and they will coordinate with you for return/replacement.

Note: Returns and replacements are only possible within 24 hours of delivery, please keep the product with you unless asked otherwise.

If you face an issue with your order and a refund is to be provided, we will simply update your app wallet with the amount within 24-48 hours.

Customer Experience Representative

J’S Grocery Mart aims to always provide the freshest produce and groceries at the lowest prices. This includes bringing new promo codes and discounts for the ease of our customers. However, making multiple accounts and/or abuse of promo codes is strictly prohibited. J’S Grocery Mart reserves the rights to block or deactivate the account of any such user.

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